The Frost National Bank started in the back of a small mercantile store in San Antonio, where T.C. Frost provided Texans with the supplies they needed to prosper on the frontier. Today, Frost provides individuals and businesses with financial tools and advice to thrive in a fast-paced world. Everyone is significant, and at Frost,... show more
Frost Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/16/2023.
2.9
75 reviews
from WalletHub and across the web
75 reviews from WalletHub and across the web
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captaineddiesteel
@captaineddiesteel
1 Star Rating
Staff kind and knowledgeable. Seem to be running that scam that Wells Fargo got in trouble for. Namely, if one has 10,000 in savings and the check you wrote for $50 on your regular account that only had $49 bounces your out lots of money
Then $35 dollars is charged to your account which pulls it down to $14 so that you have even less to pay the nect checks coming in
No email to tell you to transfer money they already have in your savings. Its like they forget about the $10 in savings. Excuse the type errors as I cannot see the screen
Product:
Frost Bank Checking
Comment
Donald Griswold
@damiangris
5 Star Rating
The outstanding service provided by this bank has ensured our dreams and goals. Thankful to Scott, Nathan, and Lai-Yee. Warmest, Holly and Damian with Mobility City of Fort Worth.
Product: Frost Bank Business Services
Comment
raramsey51
@raramsey51
3 Star Rating
I've banked with them 30+ years. Today they refused to notarize a routine legal doc citing their "policies ". Just another bank run by lawyers who has forgotten customer service.
Product:
Frost Bank Checking
Comment
Michael
@michael_basye
5 Star Rating
Frost Bank made getting a Home Equity Line of Credit, (HELOC), very simple and rewarding. They run a very tight ship and their customer service is second to none. I would recommend them to anyone that is looking to use some equity in their home for upgrade projects to seriously using Frost bank.
Product:
Frost Bank Home Equity
Comment
Sassy06
@Sassy06
1 Star Rating
FROST BANK approved a fake US FEDERAL Check which I have a copy of! now they have me blacklisted wanting me to pay the money back to bank! I never spent the money! they will never be able to show I spent that money 4,126! I am a 71 widow US Citizen. SUING FOR DAMAGES AND MY REPUTATION RUINED BY THIS CAN'T GET A LOAN NOTHING BECAUSE THEY DIDN'T DO THEIR JOB CORRECTLY. THIS IS ABUSE TO HARM FINANCIALLY AND MENTAL STRESS! WANT THIS TAKEN OFF MY CREDIT REPORT IMMEDIATELY HAD ENOUGH! I HAVE THE COPY OF CHECK FRONT AND BACK TO PROVE THIS! DON'T TRUST FROST BANK LIARS IN MY OPINION
Product:
Frost Bank Checking
Comment
rivendellfarms1
@rivendellfarms1
1 Star Rating
The worst bank in the state of Texas! If you are not a Cullen or a Steen you are crap to them! They have still not settled my mother's piddly estate after 18 months and now they have lost death certificates! Want me to drive 170 miles to SA & get a new one for them! They can go pound sand! They care nothing abt the little guy! Their website claims they care for one even if you are not a customer-you would have to have a couple of screws loose to bank with these people if you do not have a million dollars! That is the only way you matter to them!!
Product: Frost Bank Business Services
Comment
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kimpeterson69
@kimpeterson69
1 Star Rating
I thought Frost was a good bank of business. Turned out to be my worst nightmare I’m on anxiety medicine because of a landlord scammed me out of $1,050 dollars I thought I would be renting. Come to find out house is for sale the bank will not give my money back. It’s like they’re believing a scammer over their customers. Not one time have asked for any information from me to support my dispute. I just drove 4.5 hours to San Antonio from Dallas, Texas to headquarters or corporate. They weren’t trying to hear it basically I submitted over a 75 document to support myself. They finally scanned them into system to someone. I asked for CEO or chairman they claim they work from home. I’ve asked for CEO email. No response I tried talking to call center 7 times within 3 weeks about this matter. So supposedly somebody supposed to call me tomorrow. I just want my account out the negative so I can close my account and throw my card in the nearest lake by my home. So if you’re considering Frost please go elsewhere to bigger banks than frost. All banks have insurance on their money. I just had a double mastectomy June 1st I had to have my 11 year old help me drive 4.5 hours. I hope they find it in their hearts to do the right thing because next I’ll be taking it the news station, protest and on all social media platforms. PLEASE RUN FROM FROST BANK. Their customer service isn’t like chase nor Wells Fargo. So whichever reviews you ready tell that is bad please take heed to them before considering opening an account with them. I’ve been with them over 3 years. I don’t want them losing millions over a 1,050 dollars. If a bank offering a service ZELLE you should honor your customer or take the feature away. A lot of banks don’t offer it probably because of the liability. Worse bank I’ve ever dealt with. If anyone else has had issues I’m opening to speaking with you maybe we can seek justice together.
Product: Frost Bank Business Services
Comment
Geta Taar
@getatar99
1 Star Rating
Have been banking with Frost Bank for many years and this past week they let my employer to reverse a direct deposit payment after 15 days in my account. No one asked me for my consent even it was past the five day limits they could reverse a deposit.
I am sick in bed and that was my sick day payment that I deserve. Customer service, could not help
This bank is not a good custodian...
Product:
Frost Bank Savings
Comment
1
sbales
@sbales
1 Star Rating
Frost bank is a small-minded discriminating entity that should be avoided at all costs. I would give them no stars or a negative rating if possible
Product:
Frost Bank Checking
Comment
1
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rivendellfarms
@rivendellfarms
1 Star Rating
Worse Bank in the state - my mother passed in May 2020....her estate was not a large one and our family is not prominent. My mother banked at Frost because he aunt and brother had banked there. She was sucked into Frost because of the “service” they provided. Upon her death, her bills have not been paid and estate is not settled. Now USAA is suing Frost for their unpaid bill in my mother’s account. And what makes this worse is we have a close friend who passed in August. His estate was multi millions and I talked to his widow yesterday and his estate is settled and bills are paid and new trusts set up. Her attorney has contacted me and I am going to try to go that route with a attorney representing me. Unbelievable poor service if you are an average citizen!!!
Product: Frost Bank Business Services
Comment
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Review Frost Bank
Frost Bank Offers
Car Loans
Checking
Savings
CDs
Business Services
Credit Cards
Home Equity
Investments
Mortgages
Personal Loans
Frost Bank Q&A(3 questions)
When are direct deposits available at Frost Bank?
1
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1
Sydney Garth, Credit Cards Moderator
@sydneygarth
Direct deposits at Frost Bank are available on the first business day after the day the deposit is received.
1
interest rate on 1 yr CD for deposit of $25,000
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Does having a history with Frost help me in getting a car loan through them?
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FAQs
What is the rating of Frost Bank? ›
It was established in 1899 and as of June of 2022, it had grown to 4,795 employees at 173 locations. Frost Bank's money market rates are 7X the national average, and it has an A health rating.
Is Frost Bank a good bank to bank with? ›Frost has received the J.D. Power Award for “Highest Customer Satisfaction with Retail Banking in Texas” for 13 years in a row, and GOBankingRates has named it a finalist in its Best Regional Banks of 2023 and Best Savings Account of 2023 rankings.
What bank is better Frost or Wells Fargo? ›...
Frost Bank vs Wells Fargo.
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
The FBI and U.S. Secret Service are investigating a data breach at Frost Bank that allowed unauthorized users to view and copy archived electronic images of checks, the bank said Friday. Frost said the unauthorized access was limited to one third-party lock box software program serving about 470 commercial customers.
Which bank is rated 1? ›1. Chase Bank. Chase Bank is one of the largest banks in the U.S., and one of our top picks for national banks. You'll have access to more than 4,700 physical branches, 16,000 ATMs, and a well-liked mobile app that makes it easy to skip both.
Is Frost Bank owned by Chase? ›First City was subsequently rescued by the FDIC in 1988 and ultimately bankrupted in 1992 and was absorbed by other banks, primarily Texas Commerce Bank (now Chase).
What is the safest bank to bank with? ›- JPMorgan Chase.
- U.S. Bank.
- PNC Bank.
- Citibank.
- Wells Fargo.
- Capital One.
- M&T Bank Corporation.
- AgriBank.
Founded in San Antonio in 1868, Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $52.9 billion in assets on December 31, 2022.
How many people use Frost Bank? ›FROST BANK PARTNERS WITH PLAID TO BRING OPEN FINANCE SOLUTIONS TO NEARLY 400,000 CUSTOMERS.
Who is the number 1 bank in America? ›JPMorgan Chase is the top largest bank in the US, with a balance sheet total of $3.31 trillion.
What is the #1 bank in Texas? ›
- Best overall rate: Heritage Bank.
- Best for no/low fees: NBKC Bank.
- Best for members of the military and veterans: Navy Federal Credit Union.
- Best for mobile app and high-yield rate: Ally Bank.
- Best for unlimited ATM fee rebates: LendingClub Bank.
(a) You may withdraw up to $1,000 per card per day at ATM terminals (separate ATM machine withdrawal limits may apply). (b) You may purchase up to $4,500 per card per day at Visa merchants, POS terminals, and by cash advance.
Is Frost Bank only in Texas? ›With over 4,700 employees statewide, Frost offers banking, investments and insurance to Texans in the San Antonio, Austin, Corpus Christi, Dallas, Fort Worth, Houston and Permian Basin and Rio Grande Valley regions.
Is Frost Bank FDIC insured? ›Frost CDs: are backed by the security of Frost and FDIC insured up to $250,000 per depositor. are viewable online and through Frost Mobile Banking (if you have a Frost checking account) may be used to waive monthly service charges for a Frost consumer checking account.
Which banks have AAA rating? ›| Rank | Company Name | Moody's |
|---|---|---|
| 1 | KfW | Aaa |
| 2 | Zuercher Kantonalbank | Aaa |
| 3 | BNG Bank | Aaa |
| 4 | Landwirtschaftliche Rentenbank | Aaa |
- Bank of America Corp.
- The Bank of New York Mellon Corp.
- Citigroup Inc.
- The Goldman Sachs Group Inc.
- JPMorgan Chase & Co.
- Morgan Stanley.
- State Street Corp.
- Wells Fargo & Co.
Do Banks Offer 7% Interest On Savings Accounts? 7% interest isn't something banks offer in the US, but one credit union, Landmark CU, pays 7.50% interest, though there are major requirements and stipulations.
What are the benefits of Frost Bank? ›- 24/7 customer service.
- $100 overdraft grace.
- Access to direct deposits up to two days earlier.
- Deposits made before 9 pm CT generally available next business day.
- Bank anytime with our mobile app.
| Minimum Opening Deposit | $50 |
|---|---|
| Monthly Service Charge | $15 |
| How to Avoid the Monthly Service Charge | $0 Monthly Service Charge if you maintain a $15,000 minimum daily balance OR if you own a Frost Premium Account. |
Does Frost Bank have a monthly fee? ›
Monthly service charge and options to waive
$8 waived with: $100 monthly direct deposit1 OR. $1,000 minimum daily balance OR.
- Credit unions may offer better rates on loans. ...
- Depositing a bounced check can cost you money. ...
- You should keep your receipt for ATM transactions. ...
- You don't have to opt-in to overdraft protection. ...
- You may be liable for fraudulent transactions.
Credit risk is the biggest risk for banks. It occurs when borrowers or counterparties fail to meet contractual obligations. An example is when borrowers default on a principal or interest payment of a loan. Defaults can occur on mortgages, credit cards, and fixed income securities.
Where is the safest place to put money other than a bank? ›U.S. government securities–such as Treasury notes, bills, and bonds–have historically been considered extremely safe because the U.S. government has never defaulted on its debt.
What is the best bank to bank with? ›- Chase Bank.
- Bank of America.
- Citibank.
- Wells Fargo.
- U.S. Bank.
- PNC Bank.
- Truist Bank.
- Goldman Sachs.
Frost CDs: are backed by the security of Frost and FDIC insured up to $250,000 per depositor. are viewable online and through Frost Mobile Banking (if you have a Frost checking account) may be used to waive monthly service charges for a Frost consumer checking account.
What bank has the highest customer satisfaction? ›Capital One ranks highest for a third consecutive year with an overall satisfaction score of 694. Chase (678) ranks second and TD Bank (663) ranks third.
Which is the most safest bank? ›State Bank of India (SBI): As it is managed by the Indian government and a few shareholders, the State Bank of India may be among the most reliable financial institutions. How is SBI bank safe?